15 Minute Guide to Collaborative Case Management for the Public Sector
by EMC Corporation

This guide focuses on an innovative approach to case management in public sector - collaborative case management (CCM). CCM enable governments at all levels-central or federal, state and local-to realize e-government's potential to cost effectively deliver more responsive, accessible, accountable and transparent citizen services. It help ministries, agencies, and departments simplify legacy IT infrastructure as they seek improved performance and compliance with initiatives such as the U.S Federal Enterprise Architecture guidelines.
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