Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation
by matrix42

The company in this Case Study manages approximately 6,800 end-user PCs in 29 offices. Imaging and PC migration was a big "pain point" for the company. It managed a minimum of four images per office (that is, a minimum of 116 throughout the company), largely manually with no uniform process. When new hardware models were introduced or applications were refreshed, all images had to be updated. Many applications had to be reinstalled manually because they weren't packaged, and personal data and settings also needed to be moved manually. Because each office had multiple images, image management consisted of a significant amount of redundant effort. Sometimes, applications that were part of the ...
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