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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Workforce Management: “scheduling to the opportunity” by Infor
December 2008 - (Free Research) The purpose of this paper is to examine “scheduling to the opportunity” in more depth and demonstrate how leading retailers make this concept work.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profiting from Absence Management: How to Cut the Costs of Employee Absences by Infor
December 2008 - (Free Research) This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Customer-Oriented Organizations by Infor
December 2008 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ventana Research: Business Intelligence for Operational Performance by Actuate
December 2008 - (Free Research) Read this leading analyst study to gain insight on business intelligence for operational performance that highlights best practices for IT departments and line-of-business (LOB) managers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making a Science of Search: Informatica Helps Elsevier Reinvent by Informatica
October 2008 - (Free Research) Elsevier relies on Informatica® Identity Resolution™ to automate the task of searching and matching international addresses in its sales information system to provide this single view of its customers.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Manufacturing Company Links All Departments Into the Sales Cycle with Exact ERP by Exact Software
October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IBM Cognos Pricing Makes More Projects Possible by Cognos, an IBM Company
October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational Business Intelligence: A Benefit to Your Customer and Your Business by Pitney Bowes Group 1 Software
September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adding Shock Absorbers to Your Messaging System by Azaleos Corporation
December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Achieving Service-Level Compliance with Business-Critical Applications by Quest Software
April 2008 - (Free Research) This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti…
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Children’s Memorial Hospital by ABS Associates, Inc.
July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Essential Manager's Guide: Intelligent Communications by Avaya Inc.
June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extraordinary Customer Service by Avaya Inc.
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changing Business, Changing Lives by Avaya Inc.
June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Service in Volatile Markets by Microsoft Dynamics
September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.
(WHITE PAPER) GO TO WHITE PAPER

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software
March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc
December 2008 - (Free Research) This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Customer Profitability with Martha Rogers by Portrait Software
December 2008 - (Free Research) Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Evaluating NAS Performance by Exanet
October 2008 - (Free Research) This Webcast explores how scale-out clustered NAS systems deliver SAN levels of performance with the ease of management and the lower cost of NAS.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Top 5 Reasons to Buy a Time and Attendance Solution Today by GHG Corporation
April 2008 - (Free Research) This paper discusses about why a Time and Attendance solution may be crucial for the ongoing success of your organization, and also what factors to consider when evaluating the Time and Attendance solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Content Management Vs. Knowledge Management by InQuira Inc
October 2008 - (Free Research) This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today’s markets.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy by InQuira Inc
October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
(E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves
July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Value of Customer Insight by Siperian, Inc.
October 2008 - (Free Research) Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

FAMIS Performance Scorecard by FAMIS Software, Inc., An Accruent Company
December 2008 - (Free Research) FAMIS Performance Scorecard is a performance management communication system that directs the energies, skill sets, and area expertise held by people throughout the Organization toward achieving targeted results.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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