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Browse Directory>   Business Solutions>  Sales and Marketing>  Customer Experience Management (CEM)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
Browse Results  1 - 21 of 21
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Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies
March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm
February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sol Melia by Infor
December 2008 - (Free Research) Sol Melia selected Infor CRM as it provided them a powerful, integrated marketing suite that helped them analyze, segment, generate customer lists, and execute campaigns without IT resources needing to take part in the marketing process.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Manufacturing Company Links All Departments Into the Sales Cycle with Exact ERP by Exact Software
October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Adding Shock Absorbers to Your Messaging System by Azaleos Corporation
December 2008 - (Free Research) Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IBM Cognos Pricing Makes More Projects Possible by Cognos, an IBM Company
October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extraordinary Customer Service by Avaya Inc.
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc
December 2008 - (Free Research) This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Customer Profitability with Martha Rogers by Portrait Software
December 2008 - (Free Research) Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Benefits and Advantages of Recording and Archiving Calls by Teleformix
July 2008 - (Free Research) This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Integrating Unified Communications into Business Applications to Improve Customer by IBM
December 2008 - (Free Research) In this presentation transcript of a recent expert videocast, you'll read how Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Rise, Fall and Rise of Branch Banking by IBM
March 2008 - (Free Research) If you want to see bottom line results then reinvigorate by optimizing information assets and business processes across your enterprise.
(WHITE PAPER) GO TO WHITE PAPER

Voice of the Customer: Text Analytics for the Responsive Enterprise by IBM
October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Five Things to Do to Prepare for an Oracle Upgrade by Oracle Corporation
April 2008 - (Free Research) Oracle VP Sameer Patkar discusses the top 5 things customers who are considering an upgrade from Oracle 9i can do to ensure success. He addresses the importance of understanding the technical and business processes involved in any successful upgrade.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Oracle Social CRM Demo by Oracle Corporation
November 2008 - (Free Research) View this demo to learn how SaaS Applications can leverage web 2.0 technologies to help salespeople generate leads, identify references and collaborate in order to close a deal without having to enter or share data.
(DEMO) VIEW ABSTRACT | GO TO DEMO

SOA Performance Management: Improving Visibility into the User Experience by CA
September 2008 - (Free Research) In this Podcast, you will gain insight into how to manage performance in complex SOA environments.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

FREE TRIAL: Microsoft Dynamics CRM Online: Small Business Customer Relationship Management by Microsoft
May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.
(DOWNLOAD) GO TO DOWNLOAD

Customer Satisfaction with Email Archiving Systems by Sunbelt Software
August 2008 - (Free Research) Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Be an Influencer by ZoomPanel
December 2008 - (Free Research) Take this online survey to earn points and get rewards.
(WHITE PAPER) GO TO WHITE PAPER

Australian Bank's Integrated IT System Boosts Efficiency, Improves Customer Service by Microsoft Corporation India Pvt Ltd
November 2008 - (Free Research) CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys
March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 21 of 21

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