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Browse Directory>   Infrastructure and Systems Management>  Networking and Communications Solutions>  Interactive Voice Response (IVR/ CTI)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya Inc.
June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience by Angel.com
October 2008 - (Free Research) Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Critical Success Factors Deploying Pervasive BI by MicroStrategy Incorporated
June 2008 - (Free Research) Pervasive BI is the ability to deliver integrated right-time DW information to all users - it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize Multi-vendor Voice and Data Networks for Service Quality, Responsiveness, and Cost of Delivery by CA
August 2008 - (Free Research) Learn how CA Network and Voice Management solution improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Siemens Enterprise Communications by CA
October 2008 - (Free Research) When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA.
(CASE STUDY) GO TO CASE STUDY

Ensuring Successful Voice Over IP Deployment by CA
October 2008 - (Free Research) During this podcast learn what you can do at each stage of a VoIP deployment that will help you understand the capacity requirements of your current environment, smooth your transition to IP voice, expedite time to value and maximize ROI.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Customer Interaction Analytics: Quality of Care on the Critical Path by Genesys
November 2008 - (Free Research) As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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