Customer Interaction Management Software, Hardware, Services and Research Papers - KnowledgeStorm Corporate Compliance Management

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Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc

December 2008 - (Free Research) This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Managing Customer Profitability with Martha Rogers by Portrait Software

December 2008 - (Free Research) Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.

(PODCAST)

VIEW ABSTRACT | GO TO PODCAST

Voice of the Customer: Text Analytics for the Responsive Enterprise by IBM

October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Unified Communications into Business Applications to Improve Customer Service by IBM

September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.

(VIDEOCAST)

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Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies

March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.

(WHITE PAPER)

VIEW ABSTRACT | GO TO WHITE PAPER

Australian Bank’s Integrated IT System Boosts Efficiency, Improves Customer Service by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research) CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.

(CASE STUDY)

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